On stage–because it’s all about conflict and playing objectives to the hilt–listen with a strong point of view. A strong want. Listen with intent. Probe. Listen to find the opportunities where you can CHANGE the other person. Actively listen. Want to jump in and interrupt the first chance you get.
Off stage–or for most of your life–do none of the above. Just LISTEN. Let the other person speak. Allow for silence. Don’t try to solve or change anything about them. Just listen. And listen some more.